BootStrapToday now provides customers with a superior support integration with the SnapEngage chat client. With this release, a SnapEngage user who has a BootStrapToday account can set up a SnapEngage account to post chat queries and transcripts (online or offline) directly to a BootStrapToday account.
A user has to take the following steps to set up integration between a SnapEngage and a BootStrapToday account.
A user (say newbstuser with email id user@host.com ) creates a BootStrapToday account (say newbstaccount). Now newbstuser can log-in to newbstaccount.bootstraptoday.com, and create a project (say newbstproject). In the Project Settings tab of newbstproject, newbstuser will be provided with a SnapEngage tab which has a url. If a key for SnapEngage has not been created yet, the url will be empty, and, the tab will display a help message – “Request the account admin to create a SnapEngage Key”.
If newbstuser has account admin permissions (in case newbstuser creates an account – newbstuser is account admin), creation of key is simply accomplished by going to Account Settings and opening the SnapEngage tab.
Now newbstuser can go to Project Settings (for the project newbstproject) and access the url (say newbstprojecturl). In case of another user (say newbstprojectuser) who does not have account admin permissions, a request has to be made to account admin (newbstuser) to create a key as highlited above. Then newbstprojectuser can access newbstprojecturl in a similar fashion.
Finally, the user creates an account with SnapEngage (say newsnapengageaccount). The user can log-in to newsnapengageaccount, choose openApi as the destination option, and, provide the newbstprojecturl as the post event url. This simple set up now ensures that any query via the SnapEngage client for newsnapengageaccount will be posted as a ticket under the project newbstproject on newbstaccount.bootstraptoday.com. The ticket will be created under a component SnapEngage and will have the requisite fields filled out as per the data in SnapEngage chat transcripts.
We believe that with this new feature, we can now offer our customers 24/7 support facilities. We encourage our customers to try out our SnapEngage integration, and, provide feedback on how we can further improve BootStrapToday.